Refund & Return Policy

Returns for US Customers

At Deep Dive Wellness, your complete satisfaction with every purchase is our commitment. If you find yourself less than 100% satisfied, rest assured, we're here to make things right.

 

Product Arrived Damaged? We've Got Your Back

In the unfortunate event that your product arrives damaged, please report the issue within 24 to 48 hours from the time of delivery. We are dedicated to swiftly resolving this issue by arranging a replacement at no additional cost to you. Your satisfaction remains our top priority.

 

Easy Return and Refund

Within 30 Days:

• Chiller Returns:
• For unopened chillers within the first 30 days, we offer free returns, and you will receive a full refund.
• For opened chillers within the 30-day window, you can return the chiller for a refund, with the customer responsible only for the shipping fee. We kindly ask that you clean and wipe the chiller to ensure it is in good condition before returning.

Within 60 Days:

• Plunge Bath Returns:
• For unopened bath products within the first 60 days, we offer free returns, and you will receive a full refund.
• For bath products, once they are opened, they are not eligible for returns.

No Refunds for:

• Accessories and wears
• Gift cards

After 30/60 Days:

Our return policy is applicable for the first 30 days for chillers and 60 days for plunge baths only.

 

Check Products Upon Arrival

We recommend inspecting your products upon arrival for any defects or issues. Prompt reporting of any problems will help us address and resolve them quickly.

 

Unauthorized Modifications and Returns

Any unauthorized modifications to our products, including unscrewing products such as water chillers, render them ineligible for returns and warranties because they can compromise the product's integrity and functionality.

 

Attention International Customers

Regretfully, international customers outside the US aren't eligible for return services.

 

Streamlined Return Procedure for US Customers

Making a return is as easy as 1-2-3:

1. Within 30 or 60 days of your order date, get in touch with us at support@deepdivewellness.com to request a return shipping label.
2. Expect the return shipping label within 2–5 days after contacting us.
3. Once your returned product reaches us, we'll meticulously inspect it. Upon approval, we'll process your refund within 5-7 business days. The original payment method will be credited.

 

Cancellation Guidelines

You have the liberty to cancel your order anytime before it enters the “Shipped” stage. Once this stage is reached, canceling the entire order becomes impossible. Regrettably, item-specific cancellations aren't feasible. To cancel an order, please contact us at support@deepdivewellness.com For successful cancellations, you'll receive an email confirmation. If an order has moved past the “Shipped” stage, fret not – you can still return it, provided it adheres to our Return Policy criteria.

 

Kick-start Your Return Process

Your satisfaction remains our utmost priority. If you're not fully satisfied, we're here to facilitate your return process – just let us know, and we'll guide you through every step. Your happiness matters to us.

 

Customer Support

If you have any further questions or need assistance with your return, please don't hesitate to contact our dedicated customer support team at support@deepdivewellness.com  We are here to help!

Please note that this return policy applies to Deep Dive Wellness products. Thank you for choosing Deep Dive Wellness, and we appreciate your understanding and cooperation regarding our return policy.